Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age. Knowledge is becoming a critical core asset to sustain competitive advantage and as a vehicle for continuous improvement and innovation. However, most of the developments in the knowledge management field are largely driven by either international organizations or private commercial companies. Considering the impact of knowledge management practices, government organizations are set with significant potentials for improvements in performance, transformation and the development of a more responsive citizen- centric government.
This article has two-fold objectives. The first is to provide an overview of knowledge management and highlight the importance of this field of practice. The second is to provide a case study of a successful implementation of knowledge management in a federal government organization in the United Arab Emirates. It outlines the adopted approach and the framework and elaborates on each of the implemented components. The presented case study and aggregated learned lessons stand to act as a benchmark for best practices, and contribute to the existing body of knowledge of experimented cases. This in turn is envisaged to help organizations and researchers to better understand how public sector government organizations are perceiving knowledge management which should enable them to reflect and propose improvements.
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